Refund Policy
How we handle failed jobs, unused credits and payment problems.
Last updated: 2026-10-26
Failed generation jobs
A confirmed failed job returns its reserved credits to your account once. You can check the job and credit history in your account. A job whose provider outcome is uncertain may remain under review while we reconcile it. Contact support if it does not resolve; do not repeatedly submit the same job.
A completed video job includes its generated audio. Choosing not to publish the result does not automatically refund the job. AI artifacts or a result that differs from your expectations do not necessarily mean the job failed. Please report a technical issue with the project reference so we can investigate.
Unused credit packs
Contact us within 14 days of purchase to request a refund of an entirely unused credit pack. We review partial-use requests and technical service problems individually. Mandatory consumer rights apply regardless of this policy. The pack's price and credit expiry are shown before purchase.
Refunded credits are removed from the account. Approved payments are refunded through the original payment method where supported; bank processing times vary. We do not exchange credits for cash or transfer them between users.
Subscriptions
You can cancel renewal in Billing. Your paid service continues until the end of the current billing period; for yearly plans, monthly credits continue through the paid year. Canceling renewal does not automatically refund an earlier payment.
Contact support about subscription refunds, duplicate payments or a service problem. We review the payment, credits used and remaining service period. An approved refund removes the corresponding unused credits and stops the affected future allowances. Refunds use the original currency and payment method where supported. Mandatory consumer rights continue to apply.
Duplicate charges and missing credits
If you see a duplicate charge or payment succeeded without credits appearing, email support@ai-rap-video.studio. Include the account email, purchase date and order reference. Do not send a password, full card number or security code. We will reconcile the provider's payment record before making a correction.
How to request help
Email support@ai-rap-video.studio with the subject Billing help and explain the issue. For a generation issue, include the project reference and what went wrong. Our Terms of Service and Privacy Policy explain the wider service and data practices.