Refund Policy

Failed generation jobs

A confirmed failed job returns its reserved credits to your account once. You can check the job and credit history in your account. A job whose provider outcome is uncertain may remain under review while we reconcile it. Contact support if it does not resolve; do not repeatedly submit the same job.

A completed music job and a completed video job are separate services. Choosing not to use a generated song does not automatically refund the music job. AI artifacts or a result that differs from your expectations do not necessarily mean the job failed. Please report a technical issue with the project reference so we can investigate.

Unused credit packs

Contact us within 14 days of purchase to request a refund of an entirely unused credit pack. We review partial-use requests and technical service problems individually. Mandatory consumer rights apply regardless of this policy. The pack's price and credit expiry are shown before purchase.

Refunded credits are removed from the account. Approved payments are refunded through the original payment method where supported; bank processing times vary. We do not exchange credits for cash or transfer them between users.

Duplicate charges and missing credits

If you see a duplicate charge or payment succeeded without credits appearing, email support@ai-rap-video.studio. Include the account email, purchase date and order reference. Do not send a password, full card number or security code. We will reconcile the provider's payment record before making a correction.

How to request help

Email support@ai-rap-video.studio with the subject Billing help and explain the issue. For a generation issue, include the project reference and what went wrong. Our Terms of Service and Privacy Policy explain the wider service and data practices.